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Refunds & Exchanges



KlearKollection hair extensions, wigs and products are final sale. Human hair extensions are considered to be a hygienic product. We take matters of hygiene and public safety very seriously and do not allow any items to be returned for the safety of all our customers. 

KlearKollection is NOT responsible for wigs not fitting properly due to the selection of an incorrect cap size at your time of order. Please ensure you check the cap size for each wig. 

Please ensure that you are ordering the correct item before checking out. If you would like to cancel your order, please contact us within 24 hours of original purchase date.


If the incorrect texture or length was shipped, please contact us within (3) calendar days upon receipt for a potential exchange. All pending exchanges must be inspected and approved by KlearKollection, before exchange is granted.

If you are exchanging your order, you will be responsible for your own return shipping costs. Must provide tracking number and receipt. The shipping label amount will be either deducted from your exchange item cost or placed on an e-gift card. 

Exchanges are ONLY for KlearKollection products that have NOT been worn, washed, untied, installed, and/or tampered with in anyway! Items must be in original condition with tags attached. 

Please note that issues concerning length, color variation, or simply deciding to not use the product are not valid reasons for an exchange. Item must indeed be defective. 

KlearKollection is not liable for any return packages that may become lost or stolen in-transit. Please keep proof of postage and/or return tracking number.